Position Available - Enrollment Services Clerk Phoenix College

Full time, Temporary position
(Due to the hours required, this is not a student worker position.)

Start date: Immediate

Deadline for applications: Wednesday, June 2, 2010

Job Summary
Provide customer service assistance to current and prospective Phoenix College students through multi-line phone system and in person. Ideal candidates are self-motivated, have excellent customer service/communication skills and enjoy working with people.

Duties Include:
• Assist students with admission and registration over the phone,
on self-service computers and in person
• Provide accurate, detailed information to students, faculty and the public
• Perform comfortably in a fast-paced environment
• Respond to a high volume of incoming/outgoing telephone calls
• Answer customer inquiries in a courteous and professional manner
• Follow detailed processes, procedures, and policies
• Process transcripts, verifications, assist with filing, and perform other duties as assigned

Knowledge and Skills Desired
• Good keyboarding/computer skills
• Ability to provide courteous customer service in person and over the phone
• Ability to follow written and verbal directions
• Effective listening skills
• Ability to multi-task
• Ability to work well with a diverse student population
• Attentive to detail and high degree of accuracy
• Ability to maintain professional attitude
• Ability to communicate policies and procedures
• High school diploma or GED required

Desired Experience
• Experience working in an office setting
• Experience providing customer service, in person and by telephone
• Experience working in a college or university setting
• Experience processing registration and fee payments

Hours
(40 Hours a Week)
8:00 a.m. - 5:00 p.m. Monday through Thursday
7:30 a.m. - 4:30 p.m. Fridays
*May be required to work some weekends or extended hours. Summer hours are four 10-hour work days Monday through Thursday.

Hourly Wage
$9.00 / hour
No benefits

Applications can be picked up and returned to:
Phoenix College
Admissions & Records
1202 West Thomas Rd
Phoenix, AZ 85013
Attention: Corina Conchola
OR in person at the A&R Building

Interviews may be scheduled after reference checking is completed. You will be contacted within two weeks of us receiving your application if selected for an interview.

Include a resume and at least two references (business name, supervisor name, and contact phone number). Applications received without the reference information will not be considered for an interview.

You will be contacted only if your application is considered.