New Options for Student Refunds

Maricopa Community College students will soon have options to receive refunds beyond the issuance of a paper check they have to cash.

Beginning this summer, students will be able to have refunds, including financial aid, direct deposited into their banking account, or they can enroll in a free Visa® prepaid debit card program with Citi® Prepaid Services.

The move to electronic payments, including direct deposit or the prepaid debit card will provide significant benefits over paper checks to both students and college staffs, said Dr. Maria Harper-Marinick, vice chancellor for academic and student affairs for the Maricopa Community Colleges.

“Students will benefit from faster, convenient and secure access to their funds,” Harper-Marinick said. “They will no longer have to wait for a check to arrive in the mail, or stand in line at the bank or check-cashing service to access their refunds.”

Harper-Marinick also said the colleges will benefit from a streamlined process that reduces costs and simplifies administration of refunds.

Dubbed the Maricopa Student Refund Program (MSRP), the new service will be available on line via a link in the student center at my.maricopa.edu. Students will be responsible for accessing the link and selecting their preferred method for receiving payment. They will be able to choose from:

1. direct deposit into an existing bank account, 
2. a Visa prepaid debit card which does not require a bank account, 
3. or a paper check. 

The Visa prepaid debit cards are protected by Visa’s Zero Liability* fraud protection in the event the card is ever lost or stolen, and they are free of charge to students who are receiving a refund from the Maricopa Community Colleges. Students who do not enroll and select their preferred method of payment will receive a paper check from Citibank.

Students began receiving emails in their Maricopa Google™ email accounts in May alerting them to the new options for refunds. Frequently Asked Questions (FAQ’s) will also be available at my.maricopa.edu, providing a brief overview of the program and answering common questions about the new prepaid card.

Customer service staff at the colleges will begin to receive training on the new refund process in the coming months.

More information on MSRP is available by calling the Maricopa Community Colleges at (480) 731-8503.

Position Available - Enrollment Services Clerk Phoenix College

Full time, Temporary position
(Due to the hours required, this is not a student worker position.)

Start date: Immediate

Deadline for applications: Wednesday, June 2, 2010

Job Summary
Provide customer service assistance to current and prospective Phoenix College students through multi-line phone system and in person. Ideal candidates are self-motivated, have excellent customer service/communication skills and enjoy working with people.

Duties Include:
• Assist students with admission and registration over the phone,
on self-service computers and in person
• Provide accurate, detailed information to students, faculty and the public
• Perform comfortably in a fast-paced environment
• Respond to a high volume of incoming/outgoing telephone calls
• Answer customer inquiries in a courteous and professional manner
• Follow detailed processes, procedures, and policies
• Process transcripts, verifications, assist with filing, and perform other duties as assigned

Knowledge and Skills Desired
• Good keyboarding/computer skills
• Ability to provide courteous customer service in person and over the phone
• Ability to follow written and verbal directions
• Effective listening skills
• Ability to multi-task
• Ability to work well with a diverse student population
• Attentive to detail and high degree of accuracy
• Ability to maintain professional attitude
• Ability to communicate policies and procedures
• High school diploma or GED required

Desired Experience
• Experience working in an office setting
• Experience providing customer service, in person and by telephone
• Experience working in a college or university setting
• Experience processing registration and fee payments

Hours
(40 Hours a Week)
8:00 a.m. - 5:00 p.m. Monday through Thursday
7:30 a.m. - 4:30 p.m. Fridays
*May be required to work some weekends or extended hours. Summer hours are four 10-hour work days Monday through Thursday.

Hourly Wage
$9.00 / hour
No benefits

Applications can be picked up and returned to:
Phoenix College
Admissions & Records
1202 West Thomas Rd
Phoenix, AZ 85013
Attention: Corina Conchola
OR in person at the A&R Building

Interviews may be scheduled after reference checking is completed. You will be contacted within two weeks of us receiving your application if selected for an interview.

Include a resume and at least two references (business name, supervisor name, and contact phone number). Applications received without the reference information will not be considered for an interview.

You will be contacted only if your application is considered.